• Tag Archives humans_being
  • Mic check one two, is this thing on?

    Posted on by Tim

    Hello? Can anyone hear me? Is this thing on?

    I was sharing a story with our youngest daughter. She and her older sister are on a speech and debate team at the high school (secondary school) level. She was struggling with a fellow team member to the degree of high frustration.

    It reminded me of how leadership is about influencing others to act or think a certain way.

    I auditioned for in high school (secondary school) and was accepted into both the choir and chamber group. I was one of four or five second-year students to gain entry to the chamber group.

    First, the normal invitation to join the chamber group was as a third-year or fourth-year student.

    Second, the natural progression was from a junior choir to the main choir to the chamber group.

    Finally, based on demonstrated progression, the student received the audition invitation.

    For me, that wasn’t the case. My situation was highly unusual. I played piano and cello in elementary and middle schools (primary school). Occasionally, I sang in the church choir.

    More bluntly, I was accepted into a group based on an audition with zero social credibility and influence.

    Our daughter was feeling a similar lack of credibility and influence. She wanted to throw in the towel, so to speak.

    I threw in the towel, I quit the chamber group and choir in the middle of my third year.

    I regret my choice today as I took the easy way out of social pressure. In sharing that with our daughter it reminded me of how leaders feel at times.

    My senior yearbook photo

    Is this thing on?

    The Navy’s promotion system worked well to provide enlisted leaders with credibility and influence at the senior level. As a chief petty officer, many would be transferred in the weeks and month following their “pinning”.

    Pinning is the event when a Navy member receives the collar devices denoting a new paygrade. Often, this was several months before being paid at the new level.

    When a chief transferred, he or she joined a new command with built-in credibility and influence. To be clear, this action is based on tradition as much as an understanding of familiarity.

    People who are familiar or unfamiliar will treat leaders or new team members as a potential threat until proven otherwise.

    Objectively, our brains are wired this way. We don’t like change. As a result, we get jealous of people who are elevated into authority or who are given greater influence.

    If you can’t get a transfer to a new team, how do you gain credibility and influence?

    For me, it’s about working with positive intent. Expressly, pursue the team relationships with openness and curiosity.

    For this reason, we’ve been given two ears and one mouth. We need to listen with the intent to understand other people.


  • Agile Principle #7 – Progress Is Things Working Right To Delight

    Posted on by Tim

    Part 7 in a 12-part series. This post covers products and services that are working right to show progress.

    In part six of this series, Blake McMillian wrote about How We Communicate Matters. He explained how communication has changed over just the last few years. Highlighting effectiveness, quality, and richness of communication impacts team outcomes.

    Effective communication influences the theme of this post.

    Working software is the primary measure of progress.

    Principles behind the Agile Manifesto

    In the physical world, it’s hard to get away with manufacturing products or providing services that don’t work. Conversely, building software is a bit different story.

    Maybe it’s because software is intangible in a sense. The intangible nature of software is a post for another day!

    Yet, it doesn’t mean teams don’t build working software. It means that working software is a key measure for teams to assess themselves.

    For a moment, I’ll pick on Microsoft. I upgraded to Windows 11 and understood not all the features or functions would work like Windows 10.

    I didn’t expect my speakerphone to fail along with the “reduced functions” line. To be fair, I had the warning and accepted the risk.

    I’m sure updating plug-and-play drivers are in the backlog, somewhere.

    Things Working Right

    In general, many products and services join the market working right from their introduction to customers.

    But, this is not always the case. Sometimes, products and services are available working somewhat right.

    I recently came across an article about construction updates to Penn Station in New York City. The writer highlights a somewhat right change to the station; $1.6 Billion NYC Train Station Doesn’t Have Enough Seats (msn.com).

    Moynihan Train Hall @ Penn Station, New York City, New York, United States

    Think about the story above the next time your team proposes just releasing a product or service that “might” work or is “somewhat” right. Is it worth the consequences?

    Missed opportunities abound due to avoidable misses. When stuff works right the first time, we all win.

    If a working product or service is the measure of progress, then trying to avoid complicated solutions should be a target. At times, waste is created simply because the solution gets over-engineered from the start.

    Consider this when designing and building the next product or service, regardless of type.

    You can learn more about Agile Principles in Part 8 of this series

    Principle 1, Principle 2, Principle 3, Principle 4, Principle 5, Principle 6, Principle 7, Principle 8, Principle 9, Principle 10, Principle 11, Principle 12


  • Agile Value #3 – See Customers As Allies For Success

    Posted on by Tim

    Part 3 in a 4-part series. This post covers working with customers and clients. Part 1 is posted at this link. Part 2 is posted at this link.

    The third value;

    Customer collaboration over contract negotiation

    Manifesto for Agile Software Development

    Firstly, it is tough working with people.

    Secondly, it is tougher working with customers.

    Thirdly, toughest working with clients and stakeholders.

    Each group has a different investment in the success of a product or service.

    The first group may have a passing interest in the product or service. The second group has an interest in outputs, and maybe outcomes. The third group is the group that cares the most about outcomes.

    Working with customers and clients

    There is a real difference between customers and clients.

    In many cases, customers are “one and done”. They buy the product or service once, twice if it is really good.

    In fewer cases, clients are “repeat business”. They expect the business to protect their interests.

    Internal to the business, are stakeholders. In the absence of customers and/or clients, they serve as representatives.

    Since products and services are being developed for humans, it makes sense to work with the people who use them.

    Have you ever walked through a discount store? Many products that failed in the market find a home in discount racks before getting thrown out.

    Consider the waste created. Enough written.

    Value 1, Value 2, Value 3, Value 4


  • A View Into You, You Are One Person Not Two

    Posted on by Tim

    Have you ever noticed that some people seem to be one person at work and another in their social life? I found it odd until I started reflecting on my behavior. I discovered you are only one person.

    How I behave at work, on my team, should be no different than when I’m at home with family and friends. I did some research on this and found a term to describe the behavior.

    The behavior is called “cognitive dissonance.” Feel free to read the article at your leisure.

    The “mind friction” between the differing behaviors leads to challenges that impact relationships.

    Teams are affected by the members’ interactions. As a performance indicator, it is worth looking at social and work behavior. There might be a weak signal that points to a degree of “mind friction”.

    One person, many adaptations

    It’s worth noting that team members do adapt their behavior to the support team’s performance. I don’t consider this a concern unless someone is miserable working on the team.

    Adaptation helps us to survive and thrive in our environment. We see it in nature with camouflage patterns. The tricky part is when the adaptation is a move to an extreme.

    Extreme adaptations can lead to “mind friction”. As a result, the team can help its members self-adjust if awareness is increased around behavior indicators.

    No one wants to be miserable on a team. It’s up to the team to look out for its members.

    Consider this, I’m not a carpenter. And yet, I wanted to work with my daughters to create something.

    I didn’t disagree with their ideas about how we would build a “rock box”. Instead, I accepted whatever came of the project.

    wooden box
    Finished rock box project

    I avoided trying to be something I am not. We owe it to our teams to do the same.

    Let’s not force them into changing against their will. Instead, help them adapt their abilities and skills to support team outcomes.


  • Plan Vs. Act – Rise To The Challenge

    Posted on by Tim

    As humans, we want a degree of certainty day-to-day. We plan for how we want our actions to work. And yet, all the planning in the world fails if we don’t act. We have to act, to rise to the challenge.

    I wrote about a quote from Dwight D. Eisenhower last year. You can check it out here.

    2022 is nearly half complete. What actions have you taken professionally and personally this year?

    In the agile product and service development space, teams retrospect after completing timeboxed work.

    As humans being, we should do the same. Retrospective looks back help us evaluate our progress and tune our performance.

    Actions yield results. It takes courage to look at those results and begin asking questions.

    Time to rise to the challenge

    Normally, when teams perform a retrospective, three questions are asked.

    • First, what went well?
    • Next, what did not go well?
    • Last, what do we want to change?

    If the only action being taken is planning, what results or outcomes can we expect? Plans don’t magically happen to get executed.

    James Clear wrote about motion and action together in “Atomic Habits”. Importantly, know there’s a difference between the plan (which is motion) and the work (which is action).

    Cover of Atomic Habits by James Clear

    It’s not enough to get thoughts on paper. To clarify, follow-through is essential.

    As a result, action is required to increase or sustain momentum. Finally, consider this quote.

    It’s easier to act your way into good thinking than it is to think your way to good action.

    Bill Gove, the father of professional speaking


  • The Magic of Business: It’s Local, Human, and Connected

    Posted on by Tim

    I’ve been sharing this concept for the past several months with friends and colleagues. All business is local business. Humans do business with humans. It requires us to build and grow trust to be successful in business.

    Business, by its nature, is both relational and transactional.

    Firstly, relational in that people do business with other people. I recognized technology is an intermediary in the business process. Amazon anyone?

    Business deals are made via human interaction, for instance.

    Secondly, transactional in that people are looking for an exchange of value. You have the money and I have the experience and knowledge to solve your problem. We exchange things of value like my ability to solve your problem with the money that allows you to get your problem solved.

    Given the advances in technology, business is now connected. And yet, business is also disconnected at times.

    I’ve learned, throughout 2020 and 2021, that technology is a double-edged sword.

    For some sales, it made work more challenging. High-touch, and relational sales have been tested. Trust is a key to relational sales and building it virtually is yeoman’s work.

    For other sales, technology is a blessing. More computers and home office materials were sold than in prior years using technology.

    Tiny Tesla technology

    Humans do business with humans

    Thankfully, we’re good at figuring out how to make business happen. When high value business deals get made, they’re done with other humans.

    We trust the people we do business with. Thus, much of the business being done is negotiated locally. As a result, people continue to build and grow relationships with other people to create value in business.

    Technology is an enabler to help people be successful in business. It is not the other way around.

    So here is my challenge to you. If you prefer technology over working with people, start taking steps to become more comfortable working with people.

    As an introvert, I know how tough it is to connect to people. I work at connecting daily with people. Connecting is a skill anyone can learn. You need to be willing to stink at it before becoming good at it.

    Believe me, it will be worth the effort and time!


  • Agile Principle #5 – Motivated People Get The Job Done

    Posted on by Tim

    Part 5 in a 12-part series. This post covers motivated people.

    In part four of this series, Blake McMillian covers Collaboration can Prevent Waste. Rightly, he points out, “Businesspeople and developers must work together daily throughout the project.”

    Consequently, this is key concept teams need to understand. Also, those people need to be motivated in their work.

    Build projects around motivated individuals. Give them the environment and support they need, and trust them to get the job done.

    Principles behind the Agile Manifesto

    Work engagement is a challenge today. A Gallup article points to the prior statement.

    “Ways of working” and where work is done have changed. As a result, Principle #5 is more important today than at any time in the past.

    Truly understanding this principle helps teams navigate uncertainty. So, what does that look like?

    Enabling motivated people

    The last part of the Principle is key to granting the first part. It breaks down into three points.

    • “Give them the environment . . . they need”
    • “Give them the support . . . they need”
    • Trust them to get the job done”

    If any one of these three points in bold is missing, then the team suffers. Consider these minimum requirements for motivation.

    What do these, environment, support, trust, look like to a team?

    The list is long and would take forever to fill in this post. However, I consider the following, for me.

    • First, low to moderate pressure (environment)
    • Second, genuine assistance (support)
    • Third, action on feedback (support)
    • Fourth, short, quick status reports (trust)
    • Fifth, fun and engaging (environment)
    • Sixth, open to feedback (trust)

    I’m curious, what is missing from this list? Please add your comments.

    Blake brings us to principle #6, in this post – “How We Communicate Matters“.

    Principle 1, Principle 2, Principle 3, Principle 4, Principle 5, Principle 6, Principle 7, Principle 8, Principle 9, Principle 10, Principle 11, Principle 12


  • Why Balance Between Humanity And Technology Matters

    Posted on by Tim

    For as good as technology is, it should always have a human focus. When we strip away the humanity, we end up losing the vibrancy of the human experience. By adding humanity back into the mix, we restore the balance between humanity and technology in our lives.

    I’m all for reducing the error margin that technology brings into our lives. Additionally, I see how much pain and suffering tech has removed from the lives of many people. My concern is how we are seeing people disconnecting from each other and not having healthy relationships.

    If tech enables a better, richer, more productive human experience, then it should be considered as a positive. If it only serves to damage and hurt people more often than not, then it should be avoided, not encouraged.

    Developing products and services using technology is a worthwhile pursuit. In my mind, much good has happened by continuing to evolve computing and software over the decades since computers were built.

    The Space Shuttle on display at the Air & Space Museumhttps://airandspace.si.edu/udvar-hazy-center

    Finding the balance between

    There is no quick fix to this challenge. Easy answers cover the complexity under the issue.

    To start, look at technology as a tool. It’s not good or bad, just a way to achieve outcomes.

    Secondly, look for ways to test tech’s use:

    • Does this help me be a more effective?
    • Will this help others achieve desired outcomes?
    • Does this waste more time than create more time?
    • Will this improve communication, collaboration, and other human interactions?

    Finally, if question like the ones above are a next positive, then the technology probably is beneficial.

    I challenge you to take a look around. Look hard at your tech use. Be bold and ask yourself and others tough questions.

    If the answers you find disappoint, change your engagement. Because, you own technology, not the other way around.


  • Scrum Value #2 – Focus On The Work Ahead

    Posted on by Tim

    Part 2 in a 5-part series. This post covers Focus. Distractions and busyness slow progress. Being busy is not being productive. Creative teams must focus on the work ahead.

    The second value;

    Everyone focuses on the work of the Sprint and the goals of the Scrum Team

    Scrum.org

    Given the fact that Scrum is an additive framework, processes outside Scrum can be used to help focus the team.

    This means making changes to how teams work. It means creating and maintaining working agreements.

    Restoring focus on the work

    Discovering what improves team focus is important. Unfortunately, the focus is not generally considered a priority action or behavior.

    Here is an example of how refocusing might happen.

    Some companies start applying Scrum with teams that are spread across several projects.

    If transparency is supported, then context switching is revealed. As a result, a choice is on the table for leadership.

    In some cases, that choice leads to having dedicated teams.

    Additionally, fear can cause teams to refocus. It’s not preferred, but it is effective.

    Alternately, making work visible enables focus. Because having the work physically or virtually in front of the team helps improve focus.

    Finally, look for opportunities to help teams focus. As a result, you will be surprised at what you find when you look!

    Value 1, Value 2, Value 3, Value 4, Value 5


  • How Being Pragmatic Helps See The Glass As Half

    Posted on by Tim

    There is beauty in being a recovering perfectionist. Recovery led to a personality shift and the recognition that neither optimism nor pessimism works in for me in life. I landed on being pragmatic.

    pragmatic (adj) – relating to matters of fact or practical affairs often to the exclusion of intellectual or artistic matters: practical as opposed to idealistic (credit Merriam-Webster.com)

    As a child, I saw the world through melancholy glasses and pessimism. For the most part, I was creative and not inclined to practical pursuits.

    At the height of trying to fit in

    That all changed when I enlisted in the U.S. Navy. I slowly shifted away from impractical pursuits to practical matters. I suppose “adulting” and responsibility do that to you.

    Being pragmatic on teams

    Teams evaluate trade-offs. They assess risk and reward for the choices they make. As a result, being pragmatic is important to team effectiveness.

    I appreciate what Dr. John Turner presents on his blog on team science. Specifically on the principles of teamwork.

    A theme I take away from the Team Principles, Category 1 – What is teamwork, is effective teams are pragmatic AND creative.

    No one checks their innate, creative potential when they join a team. Instead, they learn to judge the timing when it’s appropriate to be creative versus practical.

    Like most activities in life, there’s a need to strike balance. This is practical approaches to teamwork can achieve effective outcomes.

    One tools I use to help balance the team dynamics is the Cynefin framework. Cynefin enables problem space identification and team alignment.

    I would encourage you to take a look at Dave Snowden‘s work on Cynefin as its part of my toolbox for teamwork. As well, consider John Turners work on team science to help build understanding about what effective teams look like.